Collaborative Inboxes

This sequence of tutorials is targeted at those who are use to using shared mailboxes where more than one person monitors an inbox e.g an enquiries inbox. Collaborative inboxes work differently in G Suite, these tutorials show you how to operate them.

There are three tutorials, they will show you how to:

  • Respond to email sent to a collaborative inbox
  • Assign emails in a collaborative inbox to other members of this inbox
  • How to keep the inbox organised so you know what has been actioned and what hasn't.

The combined time for all these tutorials is only 4 minutes 30 seconds, and they will save you a lot more time in the future!

1. Responding to Emails

2. Assigning Emails

Runtime: 2 minutes 24 seconds

Runtime: 1 minute 9 seconds

3. Organising the Inbox

4. Sending from the shared mailbox address

Runtime: 53 seconds

Runtime: 1 minute 50 seconds

NOTE: The video forgets to uncheck the box that says "Treat as an alias," please make sure you untick this.